The DoubleTree Colorado Springs has issued an apology and terminated two employees for refusing service to members of the military attending a post-deployment celebration at the hotel earlier this month.
The statement, which was posted on the DoubleTree Colorado Springs’ Facebook page, comes after a Facebook post by attendee Justin Vames garnered attention. The post included a photo of a sign displayed by the hotel’s bar that read: “NO LONGER SERVING MILITARY PERSONNEL & THEIR GUEST(S).”
“(Staff members) came in and shut down our traditions,” Vames wrote in the Facebook post, which has been shared more than 25,000 times. “Treated us like crap, refused to leave food for guests in the bathroom or chatting… They charged us over $12 a drink which we all paid.”
Vames continued, “This event was a post deployment ceremony! These men and women where being honored for serving our county, but I guess serving them at the double tree is too much! Just so you know, we did not damage the building and there was no reason to treat us this way!”
Daniel Kammerer, the hotel branch’s general manager, posted a lengthy reply on the hotel’s Facebook page, stating two staff members have since been fired.
“Two Supervisor-level employees, who have since been terminated, made poor decisions including displaying a sign that they created, which we find very offensive,” Kammerer wrote on March 15. “Their actions were in no way associated with the values of the hotel management. Their actions do not reflect our principles or beliefs, and this is not how we train our employees. We deeply regret any offense to the service members and their guests, and have implemented a retraining of our employees to ensure this does not happen again.”
Kammerer continued: “We are honored and proud to support our Military community and their families, and look forward to continuing to serve those who serve us. Again, we are very sorry for the situation that occurred at our property and welcome all Military service members, their families and community to our hotel.”
Hilton, DoubleTree’s parent company, said in a statement to USA TODAY that DoubleTree by Hilton Colorado Springs is independently owned and operated, and they’ve been working with the hotel in response to the incident.
“Hilton is committed to providing a diverse and inclusive culture, quality accommodations and welcoming environments for all guests and Team Members,” the statement said. “We are ardent supporters of our United States military community, and have zero tolerance for any actions of disrespect.”